Terms & Privacy

BoilerFix AI is operated by Stephen Bird, trading as BoilerFix AI, based in the United Kingdom. You can contact us at [email protected].

BoilerFix AI provides professional gas engineering tools and a job leads portal for Gas Safe registered engineers.

BoilerFix AI provides the following plans:

• Free trial — full access to all features for a limited period after registration. No payment required during the trial.
• Basic plan (£3.99/month) — access to Boiler & Controls Manuals and Diagnostics, Calculators, Certificates, and Compliance & Safety Literature.
• Pro plan (£5.99/month) — everything in Basic, plus Business Tools (Job Calendar, Job Costing, Bookkeeping, Customer Hub) and access to the Job Portal.

We are a technology platform only. We do not employ engineers, guarantee the quality of any work carried out, or guarantee the volume of jobs available in any given area.

BoilerFix AI subscriptions are billed monthly via Stripe. The Basic plan costs £3.99 per month and the Pro plan costs £5.99 per month. Payment is taken on the date you subscribe and on the same date each subsequent month.

After the 14-day cooling-off period, payments are non-refundable for the current billing period.

You can cancel at any time — there are no minimum terms or exit fees.

To cancel, either:

• Click the ⚙ Manage Plan button inside the app, or
• Email us at [email protected] with the subject "Cancel Subscription"

We will cancel your subscription within 24 hours and send you a confirmation email. Your access will continue until the end of your current billing period.

To use BoilerFix AI you must:

• Be a Gas Safe registered engineer with a valid registration number
• Be aged 18 or over
• Be based in the United Kingdom

By subscribing you confirm that you meet these requirements. We reserve the right to suspend or terminate accounts where these conditions are not met.

When using BoilerFix AI you agree to:

• Provide accurate information including your Gas Safe registration number
• Only quote on jobs you are qualified and registered to carry out
• Deal with customers professionally and honestly
• Not misuse the platform or attempt to contact customers outside of the platform process
• Comply with all relevant UK gas safety legislation and Gas Safe requirements

BoilerFix AI provides tools and information in good faith but we cannot guarantee accuracy in all circumstances. Always verify critical safety information against official sources and current regulations.

We are not liable for any loss arising from work carried out by engineers introduced through the platform, or for any disputes between engineers and customers.

Our liability to you is limited to the amount you have paid us in the 3 months prior to any claim.

We may update these terms from time to time. We will notify you by email of any significant changes. Continued use of the service after notification constitutes acceptance of the updated terms.

BoilerFix AI offers an institutional licence for colleges, training providers, and other educational organisations ("the Institution") to provide student access to the platform for educational purposes only.

Licence terms:

• Student access is granted via unique access codes issued by BoilerFix AI to the Institution
• Codes are licensed at £3.00 per student code, or a flat rate of £400.00 per month for unlimited codes — as agreed in writing between BoilerFix AI and the Institution
• Access codes are valid until the expiry date agreed at the time of issue and must not be used beyond that date
• Each code is for single-use registration only — codes must not be shared or reused across multiple students

Institution responsibilities:

• The Institution is responsible for ensuring all student access codes are distributed only to enrolled students on relevant gas engineering or plumbing courses
• The Institution agrees that student accounts are to be used for educational and training purposes only — not for commercial use or use on live gas installations
• The Institution accepts full liability for ensuring students understand that BoilerFix AI is a reference and learning tool only, and that any practical gas work must be carried out under the supervision of a qualified Gas Safe registered engineer
• The Institution must not permit student accounts to be shared, resold, or used by individuals outside their enrolled student cohort

Student account limitations:

• Student accounts have Basic-level access — diagnostic tools, manuals, calculators, certificates and compliance references
• Student accounts do not have access to Business Tools or the Job Portal
• Student accounts are not permitted to submit quotes or engage with customers through the platform
• Student accounts expire on the date agreed between BoilerFix AI and the Institution

To enquire about an institutional licence, contact us at boilerfixai@gmail.com with the subject "Institutional Licence Enquiry".

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.